Frequently Asked Questions (FAQs)

What payment methods can I use?

Credit/Debit Card Paypal Razor Pay
What should I include when returning a product for exchange?

When returning a product for exchange, include the unused goods in their original condition, along with the original tags and sales invoice.
How can I exchange a product I have purchased?

To exchange a product, send an email to thehouseofarshiyaa@gmail.com or call the Customer Service Number provided. Return the goods within 15 business days of receiving them, ensuring they are in an unused, unwashed, and unaltered condition, with the original tags and sales invoice.
How can I contact your Customer Care Team?

Our Customer Care Team is available to assist you. You can reach us by calling +91 85953 12540 between 11 am and 7:00 pm IST from Monday to Saturday, excluding national holidays. You can email us at thehouseofarshiyaa@gmail.com
Is it possible to make custom fit garment?

To customize any order, you need to mail us at: thehouseofarshiyaa@gmail.com With your preferences. We will get back to you with the specific requirements to proceed ahead.
What if I am not available when you deliver the merchandise?

If you are not available when we deliver the merchandise, our courier company will take it back and they will contact you for further steps.
Will the shipping costs for returning the product be reimbursed?

No, the shipping costs for returning the product purchased for exchange will not be reimbursed.
Do you ship internationally?

Yes, we ship worldwide. For more information, get in touch with us at +91 85953 12540 or thehouseofarshiyaa@gmail.com.
What is ARSHIYAA's Exchange Policy?

ARSHIYAA's Exchange Policy allows customers to exchange a product they have purchased under certain conditions. To be eligible for an exchange, the product being returned must be in unused condition with no visible signs of wear or use, and the original tags must be intact. Additionally, the product should not have been purchased at a discount, and only one exchange is permitted per purchase.
What do I do if my order is received in a damaged condition?

Arshiyaa shall make all endeavors to deliver defect free products, however if you still receive a damaged product, kindly mail us the picture of the garment received with your order number and we will guide you with the next steps.
How can I track my order?

Once your order is shipped, we will share the dispatch/tracking details for your reference over an e-mail which you can track on our courier partner's website.

contact us

If you have any questions about this Terms of Service, would like to exercise any of your rights, or need further information, please reach out to us at:

Email: thehouseofarshiyaa@gmail.com

Phone No.: +91 85953 12540