Exchange & Refund Policy

What is ARSHIYAA's exchange policy?

We do realise that there are instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your size, you don't have to worry. We will exchange it for you subject to the following conditions:

The product being returned for exchange should be in unused condition the items must have no visible signs of wear or use, with its original tags intact.
The product was not purchased on discount.
Only one exchange is permitted against each purchase.
The shipping costs for returning the product purchased for exchange will not be reimbursed
Product and designs made under special customisation cannot be returned or refunded.
One-time alterations under specific circumstances can be undertaken.

TO EXCHANGE A PRODUCT YOU HAVE PURCHASED

Simply send us an e-mail to thehouseofarshiyaa@gmail.com or call our Customer Service No. +91 85953 12540.

You can return the goods to be exchanged within 15 business days of receiving it. The goods should be in an unused, unwashed and unaltered condition, along with the original tags and the original sales invoice. The customer is responsible for the return of the outfit back to us. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

ONCE WE RECEIVE THE PACKAGE

Our team will determine if it is fit for replacement and send you an e-mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) .The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you.

Processing and closing of an exchange issue may take 10 business days at our end.

What do I do if my order is received in a damaged condition?

At ARSHIYAA, we ensure the safety of your order, however in any circumstances if you receive a product in a damaged condition, you can notify us within 48 hours at thehouseofarshiyaa@gmail.com or Whats App on us +91 85953 12540 with the picture of the order. After review, a Returns and Exchanges form will be shared with you to fill in all the requisite information.

What should I do if I receive a different item from the one that I had ordered?

We ensure that we always deliver the right product to you. However in any case you receive a wrong order, you can notify us within 48 hours with your order number. You can contact us at thehouseofarshiyaa@gmail.com or call our Customer Service No. +91 85953 12540 we will resolve the same on priority.